Skip to main content

Employer heading

University Hospitals of Derby and Burton NHS Foundation Trust logo
Please wait, loading

Health Records Officer / Receptionist

Band 2

Main area
Health Records
Grade
Band 2
Contract
Permanent
Hours
Part time - 27.5 hours per week
Job ref
320-SURG-0577
Site
Ilkeston Community Hospital
Town
Ilkeston
Salary
£18,870 - £19,918 pro rata pa
Salary period
Yearly
Closing
29/06/2022 23:59
Interview date
13/07/2022

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Job overview

We are looking to appoint two enthusiastic, organised and flexible individuals to work across all health records services of our Business Unit.  

1 x 27.5 hours post per week - Part time

You will be part of an Administration Team that will cover clinic preparation and reception, providing an efficient and professional service within our  outpatient departments.

You will liaise with Consultants, Registrars Specialty Doctors and Clinical Nurses. You will be dealing with patient’s queries face to face or via telephone as well as the day to day  administrative duties to ensure patients’ needs are met.

Previous Applicants need not apply

Main duties of the job

Work on own initiative to ensure that the work allocated to the post holder is organised to ensure all deadlines are met and are agreed. Working practice standards are maintained.

Preparation and maintenance of case notes for forthcoming clinics, filing documentation within designated sections of the case note, ensuring all relevant test results are available, adhering to Consultant processes and procedures.

To review the storage of case notes when culling for retention and destruction, ensuring data corresponds with the patient administration system and meets the information governance standards.

To liaise with off-site storage representatives in order to ensure timely delivery and collection of case notes.

Answer general telephone and face to face enquiries in the department.

Provide a courteous and efficient reception service to all patients attending clinic for University Hospitals of Derby and Burton(UHDB) and Podiatric Surgery for DCHS, observing confidentiality, overcoming barriers of language and disability etc.  Provide a reception service on and off site as and when required.

Make follow up appointments for outpatients using Lorenzo & SystmOne, generating letters and completing outpatient outcomes and clinical coding outcomes on the database as required for the Trust data collection purposes.        

Closing date of applications: 29th June 2022

Interview date: 13th July 2022 

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • Development opportunities, including both professional and leadership development
  • On-going support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

  • Our hospitals see more than 4,000 outpatients daily
  • We see more Trauma & Orthopaedic outpatients than any other Trust – over 3,300 per week
  • An average 860 patients are seen in A&E every day – 6th largest in the country
  • Our hospitals admit more than 220 emergency patients daily.
  • We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
  • We are one of only 5 Trusts nationally with more than 50 operating theatres
  • We carry out more than 300 elective procedures each working day

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person specification

Essential

Essential criteria
  • A good standard of English at O level/GCSE or equivalent in customer service
  • Standard Keyboard skills
  • Ability to work independently and as part of a team
  • Excellent communication skills
  • Standard level of IT literacy and knowledge of Microsoft packages
  • Excellent organisation skills to plan own time and workload
  • An understanding of the Data protection Act/GDPR
Desirable criteria
  • An understanding of the 18 week RTT process

Employer certification / accreditation badges

Armed Forces CovenantNo smoking policyMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant (Silver Award)Step into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
James Stevenson
Job title
Service Co-ordinator
Email address
james.stevenson@nhs.net
Telephone number
0115 85541012

If you have problems applying, contact

Address
University Hospital of Derby and Burton NHS Foundation Trust
Uttoxeter Road
Derby
DE22 3NE
Telephone
01332 783749 / 07385367217