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University Hospitals of Derby and Burton NHS Foundation Trust logo
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Pathway Support

Band 2

Main area
Specialist Therapy & Rehabilitation
Grade
Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (Monday to Friday)
Job ref
320-CDCS-1857
Site
Florence Nightingale Community Hospital
Town
Derby
Salary
£18,870 - £19,918 pa/pro rata
Salary period
Yearly
Closing
30/06/2022 23:59
Interview date
14/07/2022

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Job overview

Specialist Rehabilitation service based at Florence Nightingale Community Hospital is looking for a Pathway Support to join the busy reception team. You will be required to meet and greet all our visitors in a professional manner and support our service by focusing on the co-ordination and smooth running of the reception area.

We are looking for someone who is hard-working and enthusiastic with previous customer service experience.  You will also require good inter-personal and communication skills as you will be dealing with telephone and face to face queries.

Exceptional planning and organisational skills are paramount as you will be working independently and as part of a team in booking outpatient appointment's as well as undertaking various roles.

You will be required to undertake training to support you in this developing role and also to assist others within the department.

Flexible working hours 8.00am - 6.00pm

Main duties of the job

  • To be the focal point for reception of patients of relatives and carers in order to ensure a high standard of service is maintained at all times.
  • Effective liaison with the relevant wards and departments within the hospital and with patients and other health care providers associated with the Consultant, his/her team to ensure a prompt and effective communication system.
  • Accuracy required inputting and updating patient information.
  • Assist in the upkeep of the departmental clinical information and general filing correspondence.
  • To provide clinic cover within own speciality as and when necessary for colleagues.
  • To provide clinic support to other members of the business unit (across the division) and other Management staff who may reasonably request support with other duties.
  • Deal with queries in a timely manner via the telephone or face to face, escalate as appropriate.
  • Contact patients to offer them an appointment – outpatient or daycase.
  • Include appropriate clinic outcome form to allow for the outcome of the consultation to be recorded (added to waiting list, discharged etc.) by clinic reception staff.
  • An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.
  • To provide general clerical support as and when required in support of the delivery of the service

Closing Date: 30 June 2022
Interview Date: 14 July 2022

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • A variety of flexible working options
  • Development opportunities, including both professional and leadership development
  • On-going support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

  • Our hospitals see more than 4,000 outpatients daily
  • We see more Trauma & Orthopaedic outpatients than any other Trust – over 3,300 per week
  • An average 860 patients are seen in A&E every day – 6th largest in the country
  • Our hospitals admit more than 220 emergency patients daily.
  • We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
  • We are one of only 5 Trusts nationally with more than 50 operating theatres
  • We carry out more than 300 elective procedures each working day

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person specification

Knowledge

Essential criteria
  • Good level of Literacy and Numerical skills
  • Customer Service Experience
  • IT Skills
Desirable criteria
  • An understanding of 18 week RTT pathway

Communication

Essential criteria
  • Communication skills
  • Organisational skills

Employer certification / accreditation badges

Armed Forces CovenantNo smoking policyMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant (Silver Award)Step into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarbjeet Bajaj
Job title
Admin Team Leader
Email address
sarbjeet.bajaj@nhs.net
Telephone number
01332 258148

If you have problems applying, contact

Address
Recruitment Team, Workforce Management
Training Centre
Rehab Block, Level 3
Royal Derby Hospital
Derby
Derbyshire
DE22 3NE
Telephone
01332 783342 / 07385 367225