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University Hospitals of Derby and Burton NHS Foundation Trust logo
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Anticoagulation Service Support Assistant

Band 3

Main area
Pathology
Grade
Band 3
Contract
Permanent
Hours
Part time - 30 hours per week (Variable shift 8:30am - 7pm)
Job ref
320-CDCS-1793
Site
Royal Derby Hospital
Town
Derby
Salary
£20,330 - £21,777 pro rata pa
Salary period
Yearly
Closing
05/07/2022 23:59
Interview date
19/07/2022

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Job overview

An exciting opportunity has arisen to increase our administration team within the Derbyshire Pathology Business Unit. 

We are currently recruiting a part time Anticoagulation service support assistant to provide comprehensive, flexible and highly efficient support to the department using a range of knowledge and skills.

We offer an exciting and varied role with lots of opportunities to develop the successful candidate.

You will be working alongside Specialist Nurses, Pathway Team Leaders, Consultants, Laboratory Staff and various other clinical and non-clinical staff to provide a high standard of administrative support across disciplines within the department.

Successful applicants will need a broad range of administrative skills in particular:

  • Previous experience of working in an administrative role
  • Excellent organisational and communication skills
  • A good standard of customer care skills
  • Confident and polite telephone manner
  • Processing data/information.
  • Knowledge of Microsoft Office and using various IT systems

 

Main duties of the job

  • Making and answering telephone calls to patients, GP surgeries, other Trust staff and care agencies.
  • Ability to communicate well with colleagues and service users to provide a safe and efficient service.
  • Ability to understand and communicate basic medical information and relay this to patients and clinical staff.
  • Maintaining and creating patient records.
  • Receiving, processing and making patient referrals.
  • Maintaining office supplies.

Closing date of applications: 5 July 2022

Interview date:  19 July 2022

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • A variety of flexible working options
  • Development opportunities, including both professional and leadership development
  • On-going support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

  • Our hospitals see more than 4,000 outpatients daily
  • We see more Trauma & Orthopaedic outpatients than any other Trust – over 3,300 per week
  • An average 860 patients are seen in A&E every day – 6th largest in the country
  • Our hospitals admit more than 220 emergency patients daily.
  • We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
  • We are one of only 5 Trusts nationally with more than 50 operating theatres
  • We carry out more than 300 elective procedures each working day

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person specification

• Intermediate level of computer software use

Essential criteria
  • Demonstrable Experience
Desirable criteria
  • Knowledge of software used within the UHDB Trust

GCSE Maths and English

Essential criteria
  • At least Grade 4/C or equivalent O level
Desirable criteria
  • Equivalent Qualification

Good Communication Skills

Essential criteria
  • Demonstrable skills in written and verbal communication

Employer certification / accreditation badges

Armed Forces CovenantNo smoking policyMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant (Silver Award)Step into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Heather Hygate
Job title
Lead Anticoagulation Specialist Nurse
Email address
heather.hygate@nhs.net
Telephone number
01332 789420

If you have problems applying, contact

Address
Recruitment Team, Workforce Management
Training Centre
Rehab Block, Level 3
Royal Derby Hospital
Derby
Derbyshire
DE22 3NE
Telephone
01332 783342 / 07385 367225