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Desktop Support Engineer

Band 4

Main area
IT Services
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
320-TWS-0839-B
Site
Royal Derby Hospital
Town
Derby
Salary
£22,549 - £24,882 pa
Salary period
Yearly
Closing
06/07/2022 23:59
Interview date
20/07/2022

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Job overview

The Desktop team provide a responsive service undertaking day to day support of desktops, laptops, printers and peripherals.  You will be responsible for the setup and installation of new hardware/software as well as troubleshooting and investigation into a variety of desktop related incidents and service requests. 

University Hospitals of Derby and Burton consists of 5 busy hospitals which provide a wide range of acute and emergency health services. The care we provide is paramount and it is essential that when needed, our doctors and nurses can rely on our IT systems to help support their treatment of patients.

You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Knowledge of clinical IT systems, particularly Meditech and Lorenzo are desirable and you should have a good understanding of National Information Security Requirements.

Main duties of the job

Prioritising and responding to helpdesk calls, the post holder will provide 1st and 2nd.

Ensure 2nd line support for the Trust and Community sites with the IT systems, desktop devices and peripherals within the hospital and at off-site locations.

To support the delivery of IT systems and services in the hospital and community assisting with customer support, system training and technical queries.

Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems. 

Participates in the IT Services On-Call Rota, to ensure a continuous and seamless service to end-users.

Closing date of applications: 6th July 2022

Interview date: 20th July 2022

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • A variety of flexible working options
  • Development opportunities, including both professional and leadership development
  • On-going support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

  • Our hospitals see more than 4,000 outpatients daily
  • We see more Trauma & Orthopaedic outpatients than any other Trust – over 3,300 per week
  • An average 860 patients are seen in A&E every day – 6th largest in the country
  • Our hospitals admit more than 220 emergency patients daily.
  • We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
  • We are one of only 5 Trusts nationally with more than 50 operating theatres
  • We carry out more than 300 elective procedures each working day

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person specification

Knowledge

Essential criteria
  • Knowledge of Microsoft Systems.
  • Relevant Technical qualification

Experience

Essential criteria
  • Signigicant experience of working in a corporate IT technical support team
  • Extensive experience of providing hands-on desktop IT support.
Desirable criteria
  • Experience of supporting clinical systems

Governance

Essential criteria
  • Awareness of Security, IG, Data Protection and policies governing this.

Employer certification / accreditation badges

Armed Forces CovenantNo smoking policyMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant (Silver Award)Step into health

Documents to download

Apply online now

Further details / informal visits contact

Name
George Kythreotis
Job title
Desktop Team Leader
Email address
george.kythreotis@nhs.net
Telephone number
01332 783404

If you have problems applying, contact

Address
University Hospital of Derby and Burton NHS Foundation Trust
Training Centre
Rehab Block
Level 3
Derby
Derbyshire
DE22 3NE
Telephone
01332 786652 / 07385 367222