Skip to main content

Employer heading

University Hospitals of Derby and Burton NHS Foundation Trust logo
Please wait, loading

Desktop Support Technician

Band 3

Main area
IT Services
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
320-TWS-0754-B
Site
Royal Derby Hospital
Town
Derby
Salary
£20,330 - £21,777 pa
Salary period
Yearly
Closing
29/06/2022 23:59
Interview date
13/07/2022

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Job overview

The Desktop Team provide a responsive service undertaking day to day support of desktops, laptops, printers and peripherals. You will be responsible for the setup and installation of new hardware/software as well as troubleshooting and investigation into a variety of desktop related incidents and service requests. 

Main duties of the job

We are looking to recruit a helpful, friendly and motivated person to be part of our IT Desktop Support Team based at Royal Derby Hospital.

You will be confident in your IT skills and be able to demonstrate experience in an IT support services environment. Knowledge of clinical IT systems, particularly Lorenzo are desirable and you should have a good understanding of national Information Security Requirements.

It is essential that you have your own transport and are willing to travel between UHDB Hospital sites.

Closing date of applications: 29 June 2022 

Interview date: 13 July 2022

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • A variety of flexible working options
  • Development opportunities, including both professional and leadership development
  • On-going support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

  • Our hospitals see more than 4,000 outpatients daily
  • We see more Trauma & Orthopaedic outpatients than any other Trust – over 3,300 per week
  • An average 860 patients are seen in A&E every day – 6th largest in the country
  • Our hospitals admit more than 220 emergency patients daily.
  • We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
  • We are one of only 5 Trusts nationally with more than 50 operating theatres
  • We carry out more than 300 elective procedures each working day

Detailed job description and main responsibilities

  • Installation and decommissioning of IT hardware and software in line with established procedures. Ensure that new equipment is installed in a timely manner, to a high standard and all inventory information is up to date.
  • Upgrade and update software to meet organisational and technical requirements.
  • Configure PCs and other equipment to ensure it meets IT standards and user requirements. Ensure that software images are correctly applied and applications are set up and working correctly.
  • Supports the day-to-day running of the first line support of the IT function and maintains the Trust's systems to ensure seamless and continuous provision of accurate information.
  • Meets agreed service levels and response rates, records all work carried out on the service desk system. Ensures that the service desk are kept aware of faults, progress and scheduled maintenance.
  • Develops relationships with end users and clients to provide timely identification and understanding of user requirements and enhance IM&T's ability to respond to them.
  • Unloading deliveries. Moving and storing boxes and equipment to help maintain a safe and tidy work place.
  • Ensure maximum benefits are achieved from all IT hardware/software by keeping up to date on advances in this field.
  • Follow procedures for maintenance/change control of IT systems.
  • Help perform the computer rooms fire and theft systems checks and documents the results.
  • Liaise with Network Support and Server Team to ensure equipment is commissioned appropriately.
  • Carry out backups on all systems and ensure the tapes are stored correctly, in line with departmental procedures. Maintain logs of tapes used and faults escalated. Replace aged or defective tapes as required.
  • Implement computer room and tape storage security measures, in line with Trust procedures.
  • Follow all policies and procedures that govern working practices within the Trust.
  • Follow the Trust’s IM & T Security and IG Policies, and ensures that all computer security procedures are followed at all times, to maintain confidentiality and the requirements of the Data Protection Act.

Person specification

Knowledge

Essential criteria
  • Knowledge of Desktop Support hardware/software
Desirable criteria
  • Knowledge of IT service processes e.g. SLAs, priorities, asset management

Experience

Essential criteria
  • Experience of supporting IT systems at a desktop level
Desirable criteria
  • Experience of supporting IT in an enterprise environment e.g. NHS

Employer certification / accreditation badges

Armed Forces CovenantNo smoking policyMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant (Silver Award)Step into health

Documents to download

Apply online now

Further details / informal visits contact

Name
George Kythreotis
Job title
IT Desktop Team Leader
Email address
george.kythreotis@nhs.net
Telephone number
01332 787385

If you have problems applying, contact

Address
University Hospital of Derby and Burton NHS Foundation Trust
Training Centre
Rehab Block
Level 3
Derby
Derbyshire
DE22 3NE
Telephone
01332 786652 / 07385 367222