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Clerical Officer

Band 2

Main area
Clerical Officer
Grade
Band 2
Contract
Permanent
Hours
Part time - 14 hours per week (Wednesday 4pm - 8pm, Thursday and Friday 4pm - 9pm)
Job ref
320-CDCS-1698-A
Site
University Hospitals of Derby and Burton Foundation Trust (UHDB)
Town
Derby
Salary
£18,870 - £19,918 pro rata pa
Salary period
Yearly
Closing
30/06/2022 23:59
Interview date
14/07/2022

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Job overview

An exciting opportunity has arisen to increase our administration team within the Derbyshire Pathology Business Unit.  We are currently recruiting a part time Clerical Officer to provide comprehensive, flexible and highly efficient support to the department using a range of knowledge and skills.

We offer an exciting and varied role with lots of opportunities to develop the successful candidate.

You will be working alongside Pathway Team Leaders, Medical Secretaries, Consultants, Anticoagulation Nurses and various other clinical and non-clinical staff to provide a high standard of administrative support across disciplines within the department.

Successful applicants will need a broad range of administrative skills in particular:

  • Previous experience of working in an administrative role
  • Excellent organisational and communication skills
  • A good standard of customer care skills
  • Confident and polite telephone manner
  • Processing data/information..
  • Knowledge of Microsoft Office and using various IT systems

If you have the skills, enthusiasm and ambition to join our team we would like to hear from you.

Main duties of the job

To act as first line contact in response to customer enquiries for patient   results and other general enquiries.

To response to all enquiries in a polite and helpful manner, directing enquiries where appropriate.

The accurate and timely input of patient details and testing information onto the laboratory computer system.

To contact requesting sources when patient information is incomplete or ambiguous.

To phone, when instructed, abnormal or urgent results back to the requesting source.

To interrogate the hospital Lorenzo/ICM system, as required, for additional patient information to ensure the accuracy of data entered onto the laboratory computer system.

The accurate and timely distribution of all laboratory reports back to their requesting source.

To follow all stated Standard Operating Procedures within the section.

To maintain standards of confidentiality, security and safety in line with national and local guidelines.

To file completed requests for later retrieval.

To discard old requests appropriately to maintain patient confidentiality.

To input results of work referred to other hospitals onto the laboratory computer system prior to authorisation of the report by a senior member of staff.

Closing Date:  30 June 2022
Interview Date:  14 July 2022

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • A variety of flexible working options
  • Development opportunities, including both professional and leadership development
  • On-going support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

  • Our hospitals see more than 4,000 outpatients daily
  • We see more Trauma & Orthopaedic outpatients than any other Trust – over 3,300 per week
  • An average 860 patients are seen in A&E every day – 6th largest in the country
  • Our hospitals admit more than 220 emergency patients daily.
  • We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
  • We are one of only 5 Trusts nationally with more than 50 operating theatres
  • We carry out more than 300 elective procedures each working day

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person specification

Good communicator/ Customer service

Essential criteria
  • Demonstrable experience

GCSE Maths & English

Desirable criteria
  • 3-9(A-D) or equivalent qualification

Knowledge and Experience

Essential criteria
  • Demonstrable experience working in an office environment

Employer certification / accreditation badges

Armed Forces CovenantNo smoking policyMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant (Silver Award)Step into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Tracy Barton
Job title
Team Leader
Email address
tracy.barton1@nhs.net
Telephone number
01332 788223

If you have problems applying, contact

Address
Recruitment Team, Workforce Management
Training Centre
Rehab Block, Level 3
Royal Derby Hospital
Derby
Derbyshire
DE22 3NE
Telephone
01332 786187 / 07385 367224