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Telephonist

Band 2

Main area
Telephonist/admin
Grade
Band 2
Contract
Permanent
Hours
Part time - 26 hours per week (3 week rolling rota)
Job ref
320-TWS-BUR-0320
Site
Queens hospital
Town
Burton on Trent
Salary
£18,870 - £19,918 pro rata pa
Salary period
Yearly
Closing
06/07/2022 23:59
Interview date
20/07/2022

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Job overview

We are looking for a friendly, confident person to work in our busy hospital switchboard. This vacancy is part of a 6 week rolling rota with some early, late and weekend shifts.  Staff may be asked, where possible, to participate in the covering of holidays and sickness.  A copy of the shift pattern is attached.

The work is varied and interesting; it demands competency, initiative and awareness. Good communication skills, the ability to work as part of a team and a flexible approach to working hours are all essential in order to meet the needs of the department. Previous switchboard experience would be an advantage, but full training will be given.

Main duties of the job

 

  • Answering incoming calls from internal and external sources.  
  • Deal with paging system.
  • Deal with emergency calls 
  • complete admin duties necessary to the role.
  • Action any system alarms

Closing date of applications: 6 July 2022

Interview date: 20 July 2022

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • Development opportunities, including both professional and leadership development
  • On-going support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

  • Our hospitals see more than 4,000 outpatients daily
  • We see more Trauma & Orthopaedic outpatients than any other Trust – over 3,300 per week
  • An average 860 patients are seen in A&E every day – 6th largest in the country
  • Our hospitals admit more than 220 emergency patients daily.
  • We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
  • We are one of only 5 Trusts nationally with more than 50 operating theatres
  • We carry out more than 300 elective procedures each working day

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

 

Person specification

Experience & Knowledge

Essential criteria
  • Knowledge & experience of prioritising workload
  • Knowledge of operation of telephone systems would be an advantage
  • Experience of dealing with customers face to face
  • Experience of working in sometimes pressured environments

Skills and Ability

Essential criteria
  • Excellent communicator at all levels
  • Effective communication skills using telephone & radio systems

Employer certification / accreditation badges

Armed Forces CovenantNo smoking policyMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant (Silver Award)Step into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Tim Hadson
Job title
Telecoms manager
Email address
timothy.hadson@nhs.net
Telephone number
01283 566333
Additional information

Sally Brown  - sally.brown25@nhs.net

 

If you have problems applying, contact

Address
University Hospital of Derby and Burton NHS Foundation Trust
Training Centre
Rehab Block
Level 3
Derby
Derbyshire
DE22 3NE
Telephone
01332 786652 / 07385 367222