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Patient Access Centre Clerk

Band 3

Main area
Patient Access Centre
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
320-TWS-BUR-0318
Site
Queens Hospital
Town
Burton
Salary
£20,330 - £21,777 pa
Salary period
Yearly
Closing
28/06/2022 23:59
Interview date
14/07/2022

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Job overview

An exciting opportunity has arisen for a flexible and motivated individual to join our Outpatient Administration Team at the University Hospitals of Derby and Burton.

The main base for this post will be Queens Hospital Burton, but you must be flexible to work across sites if necessary.

37.5 hours per week Monday - Friday 8.30am - 5pm

This post involves dealing with enquires from Clinicians, patients and other departments in order to provide an effective appointment and Reception Service to the Trust.

You will operate as part of the Trust’s Patient Access Team that has the responsibility for the delivery of high quality and responsive outpatient, health records and referral-to treatment education and validation services.

This brings huge benefits in terms of shared learning to improve our services for patients and superb opportunities for staff personal and professional development and career advancement. 

Main duties of the job

The post holder will be expected to provide a service to all Trust-wide clinics and day case booking Services. An up to date knowledge and expertise of all clinics and booking rules will be needed to enable the post holder to handle all appointments, problems, and related queries.

This is a totally, multi-skilled role, the post holder will need a working knowledge of all clinic templates/protocols in addition to any specific standards for each clinic/specialty, although training and written protocols will be provided.

The role will range from recording receipt of referral letters, searching patient details on the patient master index or registering new patients as appropriate, handling GP and patient queries for all clinics to managing the e-Referral Service. 

Closing date of applications: 28th June 2022

Interview date: 14th July 2022

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • Development opportunities, including both professional and leadership development
  • On-going support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

  • Our hospitals see more than 4,000 outpatients daily
  • We see more Trauma & Orthopaedic outpatients than any other Trust – over 3,300 per week
  • An average 860 patients are seen in A&E every day – 6th largest in the country
  • Our hospitals admit more than 220 emergency patients daily.
  • We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
  • We are one of only 5 Trusts nationally with more than 50 operating theatres
  • We carry out more than 300 elective procedures each working day

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person specification

Education & Training

Essential criteria
  • GCSE Grade C or above in English or (Equivalent)
Desirable criteria
  • Qualification in Customer Care

Work Experience (Paid or Unpaid)

Desirable criteria
  • Experience of using Trust’s HISS system
  • Knowledge of outpatient scheduling
  • Knowledge of waiting list module

People

Essential criteria
  • Ability to work as part of a small team and alone

Resources

Desirable criteria
  • Knowledge of Trust environment

Communications & Interpersonal Skills

Essential criteria
  • Able to communicate both face to face and on the telephone with colleagues
  • Able to communicate both face to face and on the telephone with other organisations
  • Able to communicate both face to face and on the telephone with the public

Information Handling

Essential criteria
  • Demonstrate ability to handle confidential data
  • Demonstrate ability to interpret information

Workplace Context

Essential criteria
  • Able to work on own and on a one to one basis with the public
  • Able to cope with varying workloads

Other

Essential criteria
  • Flexible approach to meet department needs
  • Able to complete tasks
  • Desire to help people

Employer certification / accreditation badges

Armed Forces CovenantNo smoking policyMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant (Silver Award)Step into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lucy Parrott
Job title
Service Manager - Outpatients
Email address
lucy.parrott1@nhs.net
Telephone number
07385374078
Additional information

 TEL : 01283 511511 ext 6452

If you have problems applying, contact

Address
University Hospital of Derby and Burton NHS Foundation Trust
Training Centre
Rehab Block
Level 3
Derby
Derbyshire
DE22 3NE
Telephone
01332 786652 / 07385 367222